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Reconnect a bank
Why a bank connection stops syncing, and how to reconnect it in a few taps.
Why you need to reconnect
Sometimes Plaid can no longer sign in to your bank for Zeteo. Plaid lists these common causes:
- You changed your online banking password.
- You changed your two-step sign-in settings, or they expired.
- Your bank moved to a new way of connecting.
- The consent you gave your bank expired.
Until you reconnect, Zeteo cannot get new transactions from that bank.
How you will know
- A notification: Bank connection needs attention.
- On the Accounts screen, a banner that says Reconnect to restore syncing with your bank.
- The account shows Reconnect.
Reconnect
- On Home, tap your profile picture to open Settings.
- Under Money, tap Accounts.
- On the banner, tap Reconnect.
- Sign in to your bank in Plaid.
When it works, Zeteo shows Bank reconnected successfully.
If you try to connect a bank that is already in Zeteo, Zeteo tells you and offers Reconnect existing. Use that instead of adding the bank again.
Related
Still need help?
In the app, open Settings and tap Help & Feedback. How to contact support.