Help Centre
Short answers to common questions. Cannot find yours? In the app, open Settings and tap Help & Feedback.
Banks and transactions
- Connect a bank account
Link your bank to Zeteo through Plaid so your transactions come in on their own.
- Reconnect a bank
Why a bank connection stops syncing, and how to reconnect it in a few taps.
- When a bank will not connect
What the messages mean when Zeteo cannot connect to your bank, and what to do next.
- Missing or late transactions
How Zeteo gets new transactions, and why some look different later.
- Remove a bank and its history
Disconnect a bank from Zeteo. This deletes its accounts and transactions from Zeteo.
Premium and billing
- Premium and the free trial
What the Free plan includes, what Premium adds, and how the 14-day trial works.
- What happens when Premium ends
When your trial or subscription ends, you move to the Free plan. Here is what changes.
- Restore a purchase
How to restore Zeteo Premium that you already paid for, and why it stays with one Zeteo account.
- Cancel your subscription
Premium is billed by the App Store or Google Play. Cancel it there.
Groups and splitting
- Groups and splitting expenses
Create a group, invite people and split a shared cost in the way that suits you.
- Settle up in a group
Record who paid whom, so balances clear for both sides. Zeteo never moves money.
Budgets
- Create and manage budgets
Create a spending budget or a savings fund, and set alerts and rollover on spending budgets.
Privacy and your account
- Privacy and what Zeteo can see
Zeteo has read-only access to your transactions through Plaid. It never moves money.
- Delete your account
Delete your Zeteo account from the app, and what happens to your data and groups.
- Contact support
Send a bug report, question or idea from the app. We reply to your account email.